Warranty

Bang & Olufsen products purchased from an authorized Bang & Olufsen Retailer are covered by a warranty. The company giving the warranty (the warrantor) is the national Bang & Olufsen company within the country in which the product was purchased.

Note: The warranty is provided in addition to the rights and remedies granted to you by your seller or granted to you under applicable legislation. Therefore, any remedy (e.g. rectification, claim for damages, right to terminate the contract) granted by the seller of the Bang & Olufsen product or by the law applicable remain unaffected.

The warranty covers all defects (compared to the specification of the product in question) that may arise in the product within the below mentioned warranty period, however, with the exceptions set out below.

Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period for BANG & OLUFSEN product is 36 months, and for a B&O PLAY product the warranty period is 24 months. The warranty period starts when the product(s) is delivered to the first end-user.

This warranty does not extend to any product whose serial number has been defaced or altered, just as the warranty will cease if you make modifications in the software not authorized by Bang & Olufsen.
The following are not covered by the warranty:

- Defects that have been caused by wrongful use, incorrect installation, incorrect repairs/modifications, or maladjustment of the product, or neglect, including but not limited to "burn in" of plasma, over-driving of speakers and similar wrongful use.

- Defects that have been caused by lightning, fire, water or other events of force majeure.

- Defects in consumables, (i.e. components that are expected to require regular replacement including without limitation: Batteries, Blu-ray lasers, etc.) or use beyond the expected lifetime of the consumable in question.

- Minor defects in LCD an dplasma displays; minor in this sense shall refer to no more than four (4) defective pixels per million pixels on a given LCD/plasma display. Furthermore. if the display is divided into nine (9) equal rectangular areas, there shall be no more than one (1) defective pixel in teh central area of the display.

- With the herein stated exceptions to claim under the warranty you may contact any authorized Bang & Olufsen retailer throughout the world, if a defect covered by the warranty arises in your Bang & Olufsen product within the warranty period. The Bang & Olufsen retailer in question will rectify the defect either by, at his choice, with the conditions laid down by consumers' protection law, repairing the defective product, replacing it (here-under replacing it with a refurbished product of similar quality), or paying you back the purchase sum. Teh warranty does not cover the costs if consequential damage or indirect loss or any related expense of claiming under the warranty, such as loss from inability to operate the product. The warranty does not cover costs connected with rent of substitution products. Additionally, if it is only possible to repair the product by modifying or demolishing the building in which the product is placed, the warranty does not cover any costs or expenses in connection with such modification(s) or demolition which are deemed or foreseeable to out of proportion. Bang & Olufsen products which are developed especially for use in the country in which they are sold, e.g. due to varying transmission systems and approval demands, are not covered by this warranty, if defects or malfunctions are caused by the usage of the product in another country.

To obtain information about the possibility to use your product in another country, contact a Bang & Olufsen retailer.

In order for the warranty to apply, and to claim under the warranty, you must present the original invoice received at the time of purchase of the product in question, to the authorized Bang & Olufsen retailer where you wish to make your warranty claim.

The duration of any and all implied warranties is limited to 36 months from the date the product was delivered to the first end-user.